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Delivery and returns

Delivery

We aim to have all orders packed and dispatched within 7 working days.

We can deliver to all destinations within the United Kingdom.

All deliveries are charged on per order basis, and will be calculated on check out.

All costs include VAT at the appropriate rate.

Alternatively, you can specify free collection at checkout and collect your purchases from us.

Returns policy

We will happily refund or exchange any item purchased from Museum & Art Swindon within 60 days of receipt. Returned goods must be unused.
 
- How quickly will Museum & Art Swindon process the return?

We aim to process all returns within 7 working days.

- What happens if Museum & Art Swindon are out of stock for replacement?

If you paid for your order by card – we will refund your card (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.

- How do I know if Museum & Art Swindon has processed my return?

You will receive email updates as and when we receive and process your return. If you have not received your exchange or refund within 10 days, please email us at MuseumArtSwindon@swindon.gov.uk

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